GENERAL TERMS OF SALE
These terms apply to all sales by REPORSHOP, a trade name of REPORTA SPAIN S.L., VAT/CIF B19632892, Calle Huétor Vega 12, Polígono Juncaril, 18220 Albolote (Granada), Spain, made through https://reporshop.com, by phone or by email. By placing an order, the buyer accepts these terms.
1. ORDERS
After placing an order, the customer receives an email with its confirmation and details (products, prices, shipping costs and delivery details).
2. PRICES AND TAXES
Prices are shown in euros. Applicable taxes and shipping costs are shown in the cart before the order is confirmed. For shipments outside the European Union, duties, import taxes and clearance fees in the destination country are paid by the recipient. In the event of an obvious pricing error, the customer will be informed and may cancel the order at no cost.
3. PAYMENT
Orders are paid in advance through the secure Stripe payment gateway (card, Apple Pay, Google Pay and other methods available depending on the country). We do not store card details.
4. DELIVERY
Items in stock leave our warehouse in Spain within 24-48 working hours. Estimated delivery times by destination are shown on the "Shipping" page. If a product needs more time, we will inform the customer, never exceeding 30 days.
5. TRANSPORT ISSUES
The customer must check the condition of the parcel on delivery. Any damage must be noted on the carrier's delivery note and reported to info@reporshop.com within 24 hours.
6. RIGHT OF WITHDRAWAL
Consumer customers have 14 calendar days from receipt to withdraw from the purchase without giving any reason, notifying us first by email. The product must be returned unused, in its original packaging and with all its seals. Return shipping costs are paid by the customer. The refund, including the initial shipping costs of the cheapest delivery option, will be made using the same payment method within 14 days of receiving and checking the product.
Electrical and electronic parts (motors, solenoid valves, heating elements, compressors, electronic boards and modules, etc.): once connected or installed they cannot be resold, so they can only be returned if they have not been connected or installed. Please check compatibility before buying; we are happy to help with any question.
7. DEFECTIVE OR WRONG PRODUCT
If you receive a defective product, a product different from the one ordered or one that does not match the description, write to info@reporshop.com. We will tell you how to return it at no cost and will send you the correct item or refund the full amount, including shipping costs.
8. DATA PROTECTION
The processing of customer data is governed by our Privacy policy.
9. CUSTOMER SERVICE
Email: info@reporshop.com · WhatsApp: +34 646 05 83 83 · Phone: +34 958 14 13 91 (Monday to Thursday 8:00-16:00 and Friday 8:00-14:00, Spanish time).
10. LEGAL INFORMATION
REPORSHOP is a trade name of REPORTA SPAIN S.L., VAT/CIF B19632892, Calle Huétor Vega 12, Polígono Juncaril, 18220 Albolote (Granada), Spain. Consumers may bring any dispute before the courts of their place of residence.